Welcome Aboard!
Should you need anything while you are traveling with us, there is a crew member ready to assist you. Here is a brief description of what to do so you will know which one of us to call on:
The Conductor, like the Captain of a ship, is in charge of the safe operation of the train. The Conductor and the Assistant Conductor are responsible for the collection of all tickets, the on board sales of tickets and accommodation upgrades, and the boarding and detraining of all passengers.
The Chief of On-Board Services ensures that all of our guests enjoy a pleasant and comfortable journey. The Chief leads the On-Board Services crew in providing quality service in all areas of the train.
Your Sleeping Car Attendant offers personalized service such as turning down your bed, bringing your daily paper and individual toiletries, and making up your room in the morning. If you would like a wake-up call, require any special assistance, or would simply like to know more about the train, this is the person to ask.
The Train Attendants working in Coach Service are each assigned to a specific car. They ensure that all passengers in their respective cars receive the help, information, and services we have to offer.
In the Dining Car, the Lead Service Attendant is the Amtrak maitre d' and works with the Service Attendants to serve you throughout your meal. Amtrak Chefs are trained at the renowned Culinary Institute of America.
The Lounge Car Attendant offers a variety of snacks, sandwiches and beverages for your enjoyment throughout the day.
The Engineer and Assistant Engineer are stationed in the locomotive and are responsible for the safe operation of the train.
