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PROVIDING SERVICE FOR A SEAMLESS JOURNEYAmtrak California's Pacific Surfliner corridor extends 347 miles, through 32 cities and six counties from San Diego to San Luis Obispo. There are 11 daily round-trips between San Diego-Los Angeles, with four daily round-trips continuing north to Santa Barbara, with one roundtrip extends to San Luis Obispo. In fiscal year 1999, ridership surpassed 1.5 million, making the corridor Amtrak's second busiest. NEW SERVICE INITIATIVES As part of its national customer service standards initiative, all of Amtrak's 24,000 employees are receiving extensive training to deliver higher more consistent service. From in-station and on-board service employees to the behind-the-scenes mechanics and reservation agents, Pacific Surfliner will deliver offer a new level of customer satisfaction. Other changes planned as part of the new Pacific Surfliner service include new on-board menus featuring fresh local food selections and regional wines, new automated fare processing to replace current manual ticket collection, upgrades to the on-line reservation system and more Hertz rental car connections. New and refurbished passenger stations, funded in part by the state of California, will provide convenient connections to popular destinations along the route. All Pacific Surfliner trains will offer reserved Pacific Business Class service with complimentary beverages, snacks and daily newspapers. POPULAR DESTINATIONS AND CONNECTIONS
COMMUNITIES AND CITIES SERVED
*stations served by Amtrak Thruway Motorcoaches only |
